Payback Period
Definition
Payback Period: Payback period is the number of days it takes for a customer's cumulative gross profit to equal the cost of acquiring them. Shorter payback = faster cash reinvestment = faster growth.
Frequently Asked Questions
What is a good payback period for DTC?
Under 60 days is strong; 60-120 is common; above 120 days requires aggressive capital or very high retention. Subscription brands typically target under 90.
How does payback period relate to LTV:CAC?
LTV:CAC is a ratio (profit value). Payback period is a time value. A 4:1 LTV:CAC with 200-day payback is worse for cash flow than a 2.5:1 with 45-day payback.
How do I shorten payback period?
Raise AOV (bundles, upsells), raise gross margin (pricing, COGS), raise 30-day repeat rate (post-purchase flows), or lower CPA — in that order of leverage.