Average Order Value (AOV)
Definition
Average Order Value (AOV): Average Order Value (AOV) is total revenue divided by total orders in a period. It is one of the three levers (AOV, conversion rate, traffic) that determines top-line revenue and one of the two that determines payback period.
Frequently Asked Questions
How is AOV different from LTV?
AOV is the size of a single order. LTV is the cumulative revenue from a customer across many orders. A $65 AOV brand with a 1.4x 90-day cohort LTV has a ~$91 90-day LTV per customer.
What moves AOV fastest?
Post-purchase upsells, tiered bundles, free-shipping thresholds, and volume discounts. Quantity breaks (buy 2, save 10%) typically move AOV 10-15% with no CPA impact.
Is a higher AOV always better?
Not always. Raising AOV can lower conversion rate if it pushes shoppers past their price ceiling. The goal is higher revenue-per-visitor (AOV × conversion rate), not AOV in isolation.